Workforce Competencies

The National Workforce Competencies for Settlement Practitioners were developed in consultation with SETSCoP, the broader settlement sector, settlement peak bodies, and the Department of Home Affairs.


The Workforce Competencies will support further professionalisation of the settlement workforce and will contribute to the establishment of competency-based practice, ethics and conduct, the scope of practice, and evidence-based methodologies. Application of the Workforce Competencies across the sector will enhance standardisation and consistency, while promoting a culture of continuous improvement through ongoing learning and development, which will lead to enhanced program outputs and settlement outcomes for individuals and communities.


The Workforce Competencies were launched on 3 November 2021 by David Wilden, First Assistant Secretary, Department of Home Affairs – Refugee, Humanitarian and Settlement Division. David and a panel of distinguished experts discussed key considerations in how settlement practitioners can use the competency framework to enhance program outputs and settlement outcomes for individuals and communities.


You can watch the full launch event here.


See an overview of what we can achieve through the competencies here.


You can watch some of the highlights of the panellists’ discussion here


You can download the National Workforce Competencies for Settlement Practitioners here





Building service capacity to work with LGBTIQ+ forcibly displaced people


MCA collaborated with Forcibly Displaced People Network (FDPN), BridgeMeals, Meridian and Pride Foundation Australia to develop an online training module “Building service capacity to work with LGBTIQ+ forcibly displaced people”. This free e-learning resource is designed to increase the capacity of various community services in providing affirming, safe and inclusive support for LGBTIQ+ forcibly displaced people.

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The Employment in Settlement Practice course has been designed for settlement practitioners who specialise in helping clients find and keep employment. The free course supports settlement practitioners to build their capacity to help clients find and keep work, with a specific focus on building skills that promote a greater understanding of employers and their priorities.

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Gender Responsive Settlement


*coming soon*



*coming soon*